At Lederhosens.com, we want you to receive the correct size and have a comfortable fit. If you receive the wrong size due to an error on our part, we will work with you to arrange a replacement, subject to availability and the conditions below.

1. Wrong Size Received / Damaged Item

If we send you a size different from the size you ordered or you recieve a damaged product, please contact our Customer Support Team within 3 days of receiving your order.

Please provide:

• Your order number
• The size you ordered
• The size you received
• The Damaged Product Pictures if Applicable
• A clear photograph of the item's size label, where applicable

Once the issue has been verified, we will arrange to ship the correct size or new product at no additional shipping cost to you. 

2. Size Exchange Eligibility

For an item to qualify for a size exchange, the item must:

• Be unused and unworn
• Not have been washed, altered, or damaged
• Have all original tags and labels attached, where applicable
• Be in its original condition
• Meet the applicable exchange requirements

We may request photographs or other information to verify the condition and size of the item.

3. Size Ordered Incorrectly by the Customer

If you selected the wrong size when placing your order, the request may be subject to different exchange conditions and applicable shipping costs.

Please contact our Customer Support Team before sending the item back. We will review your request and provide the available exchange options.

Size exchanges are subject to product availability.

4. Replacement Size Availability

The requested replacement size is subject to availability.

If the requested size is unavailable, we may offer:

• An alternative available item or size
• Store credit
• A partial refund, where applicable
• A refund for the affected item, where applicable

The available resolution will depend on the circumstances of the order.

5. Store Credit & Partial Refunds

In certain circumstances, we may offer store credit so that you can purchase another size or replacement item.

Partial refunds may also apply in specific circumstances, depending on the nature of the issue and the resolution agreed upon.

6. Free Promotional Items

Items received free of charge, including promotional items such as free shirts or free socks, are not eligible for size exchanges.

7. Multiple Sizes in One Order

Size exchanges or returns are not accepted for orders in which multiple sizes of the same or similar item were intentionally purchased solely to determine the best fit.

Customers are encouraged to review our size guide before placing an order.

8. Return Instructions

Please do not send any item back before contacting our Customer Support Team.

If a return is required, our Support Team will provide the appropriate return instructions and return address.

Items sent to an unauthorized address may not be accepted or processed.

9. Contact Us

To request a size exchange, please contact our Customer Support Team at:

Email: support@lederhosens.com

Please include your order number and details of the size you ordered and the size you received.