Shipping policy
At Lederhosens.com, we're committed to delivering your authentic Oktoberfest clothing quickly, securely, and reliably. We carefully process and pack every order and provide tracking information so you can monitor your shipment from dispatch to delivery.
1. Shipping from the USA
All orders are shipped from our USA warehouse.
Orders shipped within the United States do not normally require customs clearance or import duties because they are shipped domestically from our US warehouse.
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. Please see our Customs Duties & Taxes section below for more information.
2. Order Processing
Orders are generally processed and dispatched within 1–2 business days.
- Our regular processing and shipping days are Monday through Friday.
- Orders received during weekends or public holidays are generally processed on the next available business day.
- Business days do not include weekends or public holidays.
- During peak Oktoberfest and holiday seasons, processing times may occasionally take longer due to increased order volume.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
3. USA Shipping
Standard Shipping
- Estimated delivery: 3–5 business days
Express Shipping
- Estimated delivery: 2–3 business days
Overnight Shipping
- Estimated delivery: 1–2 business days
Delivery times are estimates and begin after your order has been processed and dispatched. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
4. International Shipping
We proudly ship worldwide using trusted international shipping partners (DHL, Fedex)
Standard International Shipping
- Estimated delivery: 5–7 Business Days
International delivery times are estimates and may vary depending on customs processing, the destination country, carrier operations, weather conditions, public holidays, and other unforeseen circumstances.
Customs clearance can occasionally cause additional delays that are outside our control.
5. Free Shipping
Enjoy FREE Standard Shipping on orders over $299.99 USD.
This offer applies to:
- USA orders
- International orders
Free shipping applies to eligible standard shipping services only. Express or expedited shipping charges may still apply where available.
6. Shipping Carriers
We work with established shipping carriers to provide reliable delivery services, including:
- UPS
- FedEx
- DHL
- USPS
The carrier used for your order may vary depending on your destination, shipping method, package requirements, and carrier availability.
7. Order Tracking
Every shipped order includes tracking information.
Once your parcel has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking information.
Please allow some time for the tracking information to become active after the carrier receives and scans your package.
8. Carrier Delays
We work with reliable carriers including UPS, FedEx, DHL, and USPS. However, once an order has been dispatched, delivery is handled by the selected carrier.
Delivery may occasionally be delayed due to circumstances outside our control, including:
- Carrier delays or operational disruptions
- Severe weather conditions
- Public holidays
- Customs processing
- Incorrect or incomplete address information
- High shipping volumes
- Transportation disruptions
- Other unforeseen circumstances
We are not responsible for delays caused by the carrier after an order has been dispatched. However, our Customer Support Team will assist you with tracking your shipment and communicating with the carrier where possible.
9. Lost Packages
If your package is confirmed as lost by the carrier, please contact our Customer Support Team on support@lederhosens.com
We will work with you and the carrier to investigate the shipment and arrange an appropriate resolution.
Where applicable, we may dispatch a replacement shipment as soon as reasonably possible, subject to product availability.
Please note that a carrier investigation may be required before a shipment can be officially considered lost.
If the original item is unavailable, we will discuss the available options with you.
10. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order is shipped to an incorrect or incomplete address provided by the customer:
- The order may not be eligible for a refund.
- Additional shipping charges may apply if the package needs to be reshipped.
- Return-to-sender or carrier charges may be the customer's responsibility.
If you notice an error in your shipping address after placing your order, please contact us immediately at support@lederhosens.com.
We will do our best to update the address if the order has not yet been processed or dispatched. However, we cannot guarantee that an address change will be possible after processing or dispatch.
11. Incorrect or Missing Items
We take great care when preparing and packing every order. However, if you receive an incorrect item or an item is missing from your package, please contact our Customer Support Team within 3 days of receiving your order.
Please provide:
- Your order number
- A description of the missing or incorrect item
- Photos of the items received, where applicable
- Photos of the packaging, if requested by our Support Team
Once the issue has been verified, we will arrange for the correct or missing item to be shipped free of charge, subject to product availability.
If the requested item is unavailable, we may offer an alternative item or another appropriate resolution, which may include store credit or a refund where applicable.
Our warehouse may review order packing records to verify the contents of the original shipment.
12. Damaged Items During Delivery
If your order arrives damaged, please contact our Customer Support Team within 3 days of receiving your order.
Please provide photographs of the damaged item and, where possible, the shipping packaging.
After reviewing your request, we may arrange a replacement shipment at no additional cost. If the same item is unavailable, an alternative resolution may be offered.
13. Customs Duties & Taxes
Orders shipped within the United States from our US warehouse are generally not subject to import customs duties.
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Customs clearance fees
- Other charges imposed by the destination country
These charges are determined by the destination country's laws and customs authorities and are the customer's responsibility unless otherwise stated at checkout.
Lederhosens.com is not responsible for customs duties, taxes, or other import charges imposed by the destination country.
Customers are responsible for ensuring that they understand and comply with the import requirements applicable to their country.
14. Customs Delays
International shipments may occasionally be delayed while being processed by customs authorities.
Customs processing times vary by country and are outside our control. Such delays do not constitute a shipping error by Lederhosens.com.
15. Delivery Issues
If your tracking information shows that your package has been delivered but you have not received it, please first check:
- Your mailbox or usual delivery location
- With other members of your household
- With neighbors or building management, where applicable
- Any delivery instructions associated with your order
If you still cannot locate your package, please contact our Customer Support Team so that we can assist you with the carrier investigation.
16. Shipping Confirmation & Support
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
If you have not received your shipping confirmation within the expected processing period, please contact us at:
Email: support@lederhosens.com
Please include your order number in your message so our team can assist you as quickly as possible.
17. Customer Support Response Time
Our Customer Support Team generally responds within 48 hours of receiving your email.
During peak Oktoberfest and holiday seasons, response times may take up to 72 hours due to increased order volume.
Our Support Team is unavailable on weekends and public holidays, so responses may take longer during these periods.
18. Contact Us
For questions regarding shipping, delivery, tracking, missing items, damaged items, or other shipping-related concerns, please contact our Customer Support Team:
Email: support@lederhosens.com