Refund policy
Last Updated: July 01, 2026
Thank you for shopping with Lederhosen’s. We want you to have a smooth shopping experience and be completely satisfied with your purchase.
If you receive an item that is damaged, incorrect, or missing, please contact our Customer Support Team as soon as possible. Depending on the circumstances and eligibility, we may offer a replacement, exchange, store credit, or refund.
Please read the following policy carefully before submitting a return or refund request.
1. How to Request a Return or Refund
To request a return, refund, replacement, or exchange:
- Contact our Customer Support Team at support@lederhosens.com.
- Contact us within 3 days of receiving your order for damaged, incorrect, or missing items.
- Include your order number and a clear description of the issue.
- If applicable, provide photographs or videos showing the damaged or incorrect item.
- Wait for instructions from our Support Team before sending anything back.
Our Support Team will review your request and determine the appropriate resolution.
Please do not return any item directly to the manufacturer, warehouse, or any address other than the return address provided by our Support Team. Unauthorized returns may not be accepted or processed.
Customer Support Response Time
Our Support Team generally responds within 24-48 hours of receiving your email.
During peak Oktoberfest and holiday seasons, response times may take up to 72 hours due to increased order volume.
Our Support Team is unavailable on weekends and public holidays. Response times may therefore be longer during these periods.
2. Return & Refund Eligibility
Unless otherwise stated in this policy, returned items must:
- Be in their original and unused condition.
- Not have been worn, washed, altered, or damaged after delivery.
- Include all original tags, labels, accessories, and packaging, where applicable.
- Be returned within the applicable return period.
- Be accompanied by the original order information or order number.
We reserve the right to refuse a return or refund if an item does not meet the applicable eligibility requirements.
3. Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery.
Please include:
- Your order number.
- A description of the damage.
- Clear photographs of the damaged item.
- Photographs of the packaging, if applicable.
After reviewing the request, we may provide a replacement at no additional cost.
If the same item is unavailable, we may offer an alternative item or, where applicable, a refund.
4. Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 3 days of delivery.
Our warehouse records every order during the packing process. We may review these records to verify the contents of the shipment.
If the error is confirmed to have occurred on our end, we will provide an appropriate resolution, which may include:
- Sending the correct item.
- Sending a replacement.
- Offering an alternative item if the original item is unavailable.
- Providing a refund where applicable.
Customers will not be charged for a replacement when the incorrect item was shipped due to an error on our part.
5. Missing Items
If an item is missing from your package, please contact our Support Team within 3 days of receiving your order.
We will investigate the order with our dispatch and warehouse teams.
If the item is confirmed to be missing:
- We will dispatch the missing item as soon as possible.
- If the item is unavailable, you may choose an available alternative item or request a refund for the missing item, where applicable.
Our warehouse packing records may be reviewed to verify the contents of the original shipment.
6. Size Exchanges
We offer size exchanges for eligible items that are delivered incorrectly or arrive damaged, subject to product availability and the applicable return conditions.
If an incorrect size or item is shipped due to an error on our part, we will arrange to ship the correct size or item as soon as possible to help ensure timely delivery.
To request a size exchange, contact our Support Team with your order number and the size you require.
Please note:
- Items received free of charge, including promotional items such as free shirts or free socks, are not eligible for size exchanges.
- We may offer store credit instead of an exchange in certain circumstances.
- Exchange requests must meet the applicable return conditions.
- The replacement size or item is subject to availability.
- If the requested size or item is unavailable, we may offer an alternative item, store credit, or a refund, where applicable.
- We may offer store credit in certain circumstances so that you can purchase a replacement item.
- Partial refunds may apply in specific circumstances, depending on the nature of the issue and the resolution agreed upon.
- Additional shipping or other costs may apply depending on the circumstances.
7. Multiple Sizes in One Order
Returns or exchanges are not accepted for orders in which multiple sizes of the same or similar item were intentionally purchased solely to determine the best fit.
Customers are encouraged to review the available size guide before placing an order.
8. Store Credit
In certain circumstances, we may offer store credit instead of a refund.
Store credit may be provided for eligible exchanges, certain return situations, or when an alternative resolution is agreed upon.
Store credit can be used toward a future purchase from our store and is subject to the applicable terms provided at the time it is issued.
9. Partial Refunds
Partial refunds may be offered in specific circumstances at the discretion of Lederhosen’s.
Eligibility depends on the individual order and the reason for the refund.
Any applicable deductions or fees will be communicated to the customer before the refund is processed.
10. Order Cancellation
Orders may be cancelled by contacting our Support Team at support@lederhosens.com within 6 hours of placing the order.
Orders received before 12:00 PM CST are generally processed the same business day.
Once an order has been processed, packed, or picked up by the carrier, cancellation may no longer be possible.
If your order can no longer be cancelled, you may contact our Support Team after delivery for information about the applicable return or refund options.
Cancellation Fee
For eligible orders cancelled before shipment, a 10% cancellation fee will be deducted from the refund.
This deduction covers payment processing and related transaction costs associated with receiving and refunding the payment.
11. Refund Fees
For eligible refunds, a 20% transaction fee may be deducted from the refunded amount, where applicable.
For eligible order cancellations that have not yet shipped, the applicable deduction is 10% as described in the Cancellation section above.
Any applicable deduction will be communicated as part of the refund process.
12. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at the time of checkout.
If an order is shipped to an incorrect address because the address provided by the customer was incorrect or incomplete:
- The order may not be eligible for a refund.
- Additional shipping charges may apply if the package needs to be reshipped.
- Any return-to-sender or carrier charges may be the customer's responsibility.
Please contact us as soon as possible if you notice an error in your shipping address after placing an order.
13. Lost Packages
If a package is confirmed to have been lost by the carrier, we will work with the customer to arrange a replacement shipment.
A replacement order will be dispatched as soon as reasonably possible, subject to product availability.
Carrier investigations may be required before a package is considered officially lost.
If the item is unavailable, we will discuss the available alternatives with the customer.
14. Shipping Delays
We use established shipping carriers, including DHL, FedEx, UPS, and USPS, depending on the destination and shipping method.
Once an order has been dispatched, delivery times may be affected by circumstances outside our control, including:
- Carrier delays.
- Weather conditions.
- Customs processing.
- Public holidays.
- Address-related issues.
- Operational disruptions.
- Other unforeseen circumstances.
We are not responsible for delays caused by the carrier after the order has been dispatched. However, our Support Team will assist customers in communicating with the carrier and tracking the shipment where possible.
15. Customs Duties & Taxes
Orders shipped within the United States from our US warehouse are generally not subject to import customs duties.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by the destination country's laws and customs authorities and are the customer's responsibility unless otherwise stated at checkout.
Lederhosen’s is not responsible for customs charges imposed by the destination country.
16. Refund Processing
Once a refund has been approved, we will process the refund within 1–2 business days after receiving and/or verifying the returned item, where a physical return is required.
Refunds are generally issued using the original payment method used to place the order.
For example, payments made through PayPal will generally be refunded through PayPal.
Please note that after we process a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
17. Return Shipping Costs
If the return or replacement is required because we sent a wrong, damaged, or missing item, Lederhosen’s will send the items free of cost withour charging anything to the customer.
For other return or exchange requests, the customer may be responsible for applicable return shipping costs.
The Support Team will provide specific return instructions before any item is shipped back.
18. Non-Returnable Items & Situations
An item may not be eligible for return, refund, or exchange if:
- It has been worn, washed, altered, or damaged after delivery.
- Original tags or labels have been removed where they are required for return eligibility.
- The return request is submitted outside the applicable return period.
- The item was purchased or provided as a free promotional item, where specifically excluded.
- The order consists of multiple sizes purchased solely to determine fit.
- The item was sent to an incorrect address provided by the customer.
- The return was sent without prior authorization from our Support Team.
- The items delivered correct as per the order sheet.
Additional exclusions may apply to specific products or promotions and will be stated on the relevant product or promotional page.
19. Return Authorization
Please do not send any product back before contacting our Support Team.
All returns must be authorized by our Support Team.
Once your request has been reviewed, we will provide the appropriate instructions, including the return address and any additional requirements.
Sending an item to an unauthorized address may result in delays or the return not being accepted.
20. Policy Changes
Lederhosen’s reserves the right to update or modify this Refund & Return Policy when necessary.
Any changes will be posted on this page with an updated Last Updated date.
The policy applicable to your order will generally be determined based on the terms applicable at the time the order was placed, subject to applicable law.
21. Contact Us
If you have any questions about returns, refunds, exchanges, replacements, or order cancellations, please contact our Customer Support Team:
Email: support@lederhosens.com
Please include your order number in your email so that we can assist you as quickly as possible.